“At our company, we prioritize your privacy and ensure a seamless experience when it comes to our diamond jewellery services. Each diamond gem you purchase from us is 100% tradable and replaceable within a year. We also offer an 80% money back policy on all diamond jewels, providing you with added peace of mind. For any exchanges or returns, we kindly request you to present the original invoice and certificate.
Please note that metal waste disposal fees and fabrication costs are non-refundable, and the value of metals such as gold, platinum, silver, and palladium is determined based on the current market rates. Our diamond jewels are eligible for replacement with another diamond jewel, while diamond polky jewels can be strictly exchanged with another diamond polky jewel at 70% of the exchange value.
When it comes to solitaire jewels, we adhere to fair market value for replacements and returns. For solitaire, one-piece diamond jewels, the replacement and return process is also based on the fair market value. Please allow for a processing time of 3-5 working days for buyback payment.
It is important to note that items such as diamonds, jewels, or any specifically ordered pieces that have been damaged or broken are not eligible for return. The decision to accept or reject such items rests solely with our corporation, based on assessment. Please familiarize yourself with our regulations for a complete understanding of our policies. Your satisfaction and privacy are of utmost importance to us.”