Privacy Policy

Effective Date: 16/10/2025

Leo Gold Smith (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit leogoldsmith.com (the “Site”) or interact with us online or offline.

1. Information We Collect

We may collect the following personal data:

• Contact & identity data: Name, phone number, email address, billing/shipping address

• Order & account data: Order history, preferences, account credentials, communication records

• Payment data: Transaction details (we do not store full card numbers)

• Technical & usage data: IP address, device/browser information, pages visited, error logs

• Marketing & preference data: Consents and preferences for promotional communications

• Customer-generated content: Reviews, images, messages you send to us

2. How We Collect Your Information

• Directly from you: when placing orders, registering accounts, or contacting us

• Automatically: via cookies, tracking pixels, server logs during site usage

• From third parties: payment processors, couriers, analytics providers, social media platforms

3. Use of Your Information

Your information is used to:

• Process orders, manage accounts, and deliver services

• Provide customer support and respond to inquiries

• Personalize your experience and improve the Site

• Send marketing communications you’ve consented to

• Prevent fraud and protect our business

• Comply with laws, audits, and legal requests

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Ensure essential functions like login, cart, checkout

• Collect analytics and usage data

• Provide targeted advertising and retargeting

You can control cookies via browser settings. Disabling some may limit Site functionality.

5. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

• Payment gateways and banks

• Courier and logistics partners

• Hosting, email, and IT services

• Analytics and marketing platforms

• Legal, accounting, and auditing professionals

• Authorities, as required by law

All third parties must agree to protect your data and use it appropriately.

6. International Transfers & Storage

Your data may be stored or processed in countries outside of Pakistan. We ensure appropriate safeguards (e.g., contractual agreements, encryption) are in place to protect your data.

7. Data Retention

We retain personal data as long as necessary for:

• Order fulfillment and accounting

• Business operations and analytics

• Legal or regulatory compliance

When no longer needed, we securely delete or anonymize the data.

8. Your Rights

Depending on applicable laws, you have rights to:

• Access the personal data we hold about you

• Correct or update inaccurate information

• Request deletion or restriction of processing

• Withdraw your consent (where processing relies on it)

• Object to certain processing (e.g., marketing)

• Lodge a complaint with a relevant authority

Contact us (see Section 12) to exercise your rights.

9. Security of Your Information

We implement reasonable technical and organizational measures (e.g., HTTPS encryption, access controls) to protect your data. However, no system is perfectly secure — we cannot guarantee absolute protection.

10. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from minors. If you believe a child has provided us data, contact us so we may delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the Effective Date. Continued use of our Site implies acceptance of those changes.

12. Contact Us

If you have questions, wish to access or delete your data, or have privacy concerns, contact us at:

• Email: info@leosmithgold.com

• Phone / WhatsApp: (+92) 322 8000906

• Address: Latif Plaza 2nd floor office 211/212, 103 Lahore – Kasur Rd, Ichhra Lahore