Below are frequently asked questions, you may find the answer for yourself
Discover clear, honest answers to everything you need to know about Leo Goldsmith. From craftsmanship and custom design to jewellery care and after-sales support, this section is designed to guide you with transparency and help you choose pieces that truly last.
Do you offer lifetime maintenance for your jewellery?
Yes, we provide polishing, cleaning, and minor repairs for items purchased from Leo Gold Smith.
Can I track my order once it is shipped?
Yes, once your order is dispatched, you will receive a tracking number via email or WhatsApp.
Do you offer gift packaging?
Yes, we provide complimentary gift packaging for all jewellery purchases upon request.
Can I customise a design I saw on your website?
Yes, you can request modifications such as metal type, stone choice, or engraving.
Are your gold items hallmarked?
Yes, all gold jewellery is hallmarked for purity and authenticity.
Do you offer CAD previews for custom designs?
Yes, on request we can share digital previews before final production.
Do you refund shipping charges on returns?
No, shipping and COD charges are non-refundable unless the return is due to our error.
How long do I have to report a damaged product?
Please report any damaged or defective item within 48 hours of delivery.